Refund Policy

Due to the personal and sanitary nature of our plushies, all sales are final. We do not accept returns or exchanges.

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🛠️ Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, we’ll make it right.

Please email us at info@spheremoji.com within 7 days of receiving your order, including:

• Your order number

• A photo of the item and packaging

• A brief description of the issue

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We’ll review the situation and send a replacement or offer store credit when applicable.

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📦 Shipping Issues

We are not responsible for items lost or delayed by the postal service, but we’ll do our best to help you track down your package or file a claim when possible.

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📬 Questions?

We’re here to help. Reach out to info@spheremoji.com with any concerns.